Refund policy

Return & Refund Policy

Every Built on the Rock product is made to order specifically for you. Because our products are produced on demand, we generally do not accept returns or exchanges for incorrect size, color, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue. Once the issue is verified, we will work with you to provide a replacement or refund at no additional cost.

Sizing

Please review the sizing information provided on the product page before ordering. Because each item is made to order, we cannot offer returns or exchanges when the wrong size was selected at checkout.

Order Changes & Cancellations

Orders are sent to production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered production.

Lost Packages

If tracking shows that your package has been lost in transit, please contact us so we can investigate the shipment and determine the appropriate resolution.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If there is a problem with your order, please contact us through the Contact page on our website and include your order number and details about the issue.