Shipping policy
SHIPPING POLICY
Built on the Rock products are made to order and fulfilled through our production partners. Because each item is produced after your order is placed, processing time occurs before the order is handed to the shipping carrier.
Order Processing
Most orders enter production shortly after they are placed. Production times can vary depending on the product, print provider, order volume, and time of year.
Once your order has been produced and shipped, you will receive tracking information when available.
Shipping Rates
Shipping rates are calculated at checkout based on the products in your order, shipping method, destination, and package weight.
Available shipping methods and estimated delivery times will be shown during checkout.
Estimated Delivery Times
Delivery estimates shown at checkout include carrier transit estimates and may vary.
For many U.S. orders, available shipping options may include:
- Economy Delivery: approximately 6–13 business days
- Standard Delivery: approximately 5–10 business days
These timeframes are estimates and are not guaranteed. Production time, carrier delays, holidays, weather, and other circumstances outside our control may affect delivery.
United States Shipping
Built on the Rock currently ships to addresses within the United States. International shipping is not available at this time.
Multiple-Item Orders
Products in the same order may be produced by different fulfillment locations. As a result, your order may arrive in more than one package and on different days. Separate tracking information may be provided for each shipment.
Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
Built on the Rock is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer.
Lost, Delayed, or Damaged Shipments
If your package appears to be lost in transit, arrives damaged, or there is another problem with your shipment, please contact us with your order number and details about the issue.
We will review the situation and work with our fulfillment and shipping partners to determine the appropriate resolution.
Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout. Tracking updates are controlled by the shipping carrier and may occasionally take time to appear.
Contact
Questions about shipping or an order can be sent to:
Built on the Rock
support@shopbuiltontherock.com